Ben Winters
Ben Winters
Problem statement: The legacy UI for the Specialty Rx required questionnaire presents problems when collecting data because it’s a free-form field and has the potential to lead to mistakes, especially typos. Overall, it’s a poor UX.
Goals: The user needs to be able to add and remove medications as well as adding, editing and removing allergies. Need to include edge cases and error scenarios. The UI will need to be integrated into the existing CVS Specialty questions seamlessly.
Challenges: No existing experiences like this exists today on web or native app. Type-ahead search functionality. Design for responsive web and native app.
Design Process: My design process included looking at existing UI components in the design system to help figure out what is and what is not possible. Thinking about the overall user flow and solve for simple ways for the user to accomplish their goal(s). Iterating on the design based on stakeholder feedback. Give careful consideration to edge cases and error scenarios. Partnering with a content specialist, stakeholders, product owner, accessibility, developers, and design council (for UI consistency). Getting final buy-in from stakeholders before handing design off to dev. team. Design QA.